Ken

I boarded my dog at K9 Activity Club in May 2024. He was injured in their care. They didn't follow up with me. I had to call them to find out his status. When I picked him up he had been left for hours on concrete with no blanket, food, or water, and was still bleeding. They had not even attempted to stop the bleeding. They offered no solid explanation and no apology. In fact, their story of how he was injured changed. They had not even cleaned his wound and blamed him (a 21 lb Boston Terrier) saying he snapped at them. A wounded dog is apt to be defensive. They declined to pay any portion of his medical bill. Whether or not the injury was caused by accident or negligence, the poor way the staff handled subsequent events is terrible. The business owner angrily attacked me on Next Door and misrepresented the facts on review sites. When things go well at K9, nothing seems amiss. But the poor way they handle bad events is what matters. Please err on the side of caution and do not patronize this business.