DON’T STAY here!!

We booked several months ago knowing we would be on a very long road trip with our pet and huge suitcases. We booked and prepaid for a poolside room and instead we were given a horrible room on the second floor overlooking a roof. We asked why and we were told a large group checked in and took the room we requested. No apology, no let me find you a better room. We asked if we can talk with a manager and we were told they are busy so you can “try” to call them because they won’t call you back.

After sunset the stay hot even worse! No lights on the stairwell or walk way by our room! Total darkness. I ask the front desk if they can help us out and I am told “we put a work order in yesterday.” Why, when you have rooms available, would you put someone in this type of a room? This is an example of tell people we are pet friendly, take their money and screw them. Worst stay ever 😢Unreal horrible experience and old, stinky room.

Sep. 07, 2023