Donna
Reviews 
(2)
Never again any Best Western
Best Western Plus Hardeeville Inn & SuitesArrived late due to repeated accidents shutting 95S down. Called ahead to inform hotel. Room door was open when we got to it. Room had a non-working AC (sure the reason for this is other people were given the room, found the AC not working, and were given another room). First told the maintenance person left for the night so just turn it off, wait 15 minutes, and turn it on again. This did not solve the problem. Asked for another room and told there were none...as other people were arriving and checking in. I asked for a fan - one was shared that had an inch of dust all over it. The maintenance person was finally called...after much discussion, he took a unit out of the hallway and to switch with our non-working one, which did solve the problem but he was very rude with us. Said he would discount our room, first by 10% and then by 20% (neither happened). Room had part of the ceiling broken out in the shower. Stairway smelled of urine. Customer service was horrible. The room, with the pet fee, was approximately $200. We did not get what was advertised and, therefore, what we expected. Never will book this or any Best Western again.
Jun. 22, 2021
Very Clean
Holiday Inn Express & Suites Hardeeville - Hilton Head an IHG HotelThis hotel was very clean. While that is always important, it is even more so in the time of Covid. The room had plenty of space and the hard floors (instead of carpeting) make so much sense in a hotel that allows dogs. It was a quick jump off the highway to get to the hotel, making it very convenient.
Mar. 04, 2021
