Super 8 by Wyndham Cortez/Mesa Verde Area

• Pet Friendly
• Free WiFi
• Business Center
• Meeting Rooms
• Air Conditioning
• Heating
• Free Breakfast
• Free Parking
• RV / Trailer Parking
• Wheelchair Accessible
• Laundry Room
• Non-Smoking Property
• Smoking Rooms Available
• Picnic Tables

• Cathy
  May 12, 2024
  Nightmare experience

  I had a variety of serious concerns with this hotel, including safety. I will start by saying that I have stayed here many times over the years but I will never stay here again. My ID was not checked when I checked in. I put my first load of belongings in the room with dog #1 and when I returned with a second load/dog # 2, the green light on the door lock came on but the door wouldn't budge. I summoned the clerk who summoned the owner. Various cards were tried but nothing worked.

  At that point, the clerk whispered something in the owner's ear. They began blaming me for the door not opening - my dog locked it from the inside (she is 10 pounds) or I had a second person in the room (creepy after not checking my ID), they said. I wasn't sure they would do anything and my dog and my ID were in the room. I told them it was a door mechanism and I had done nothing, but they persisted in blaming me.

  I asked what they did in this type of situation - no answer. I asked if I should call the fire department or the police. After they tried a couple more cards, they told me to call the "F-word police." When the police arrived, the officer walked through possible solutions with the owner. From that conversation, I learned that there is no maintenance person, no tools on site, and that the outer window was also broken. Communication/comprehension were also issues. The officer suggested a locksmith. The owner said there weren't any available - the officer provided the owner the name of the local locksmith.

  The owner agreed to the locksmith and I verified with the officer present that the hotel would pay. The owner asked me to look up the number and place the call. He explained that the front desk had no phone to make outgoing calls - so he borrowed my cell phone. With the police officer still there, I sat down in the lobby to wait for the locksmith and text family/friends about what was happening. The owner began walking towards me and was trying to look at my phone. He became upset with me because he thought I was leaving bad reviews online. I felt uncomfortable and was glad the officer was still there. The locksmith unlocked the door and determined it was a dead battery in the locking mechanism. The owner did pay and did find a different room for me but the clerk was rude to me the next day.

  The other issue was before check-in. I went to extend my original reservation due to a storm - I was still in another state. I called and was told I could not extend without coming to the office. I tried to book the same room online with a note that I was extending. A couple of hours later, I got a notification that my original room was canceled. I called BringFido and customer service was very helpful; they ended up canceling the second room and rebooking a different room so I would not have to move. They put in for a refund for my original reservation since I didn't cancel it, but attempted to extend it. The hotel declined to refund the reservation that they had accidently canceled.

  This place needs a course in Customer Service 101 and a set of tools. Maybe a phone and a list of emergency contacts for the safety of the guests. They don't even seem to understand how their doors work. This could have been a very unsafe situation. Again, I have stayed here many times but the place has deteriorated so much that I will never stay here again.

  I want to thank BringFido for working diligently to correct the reservation error and get the mistaken cancelation refunded. This is in no way their fault and I will continue to book through them - they are great.

• Elisabeth
  Jul 3, 2022
  Not easy access

  Dark room that looked directly onto a wall. I hadn't realized there were only interior hallway entrances and stairs, no elevator. Not the best access for pets and lugging their accessories. Room was clean and there was a very good grocery store across the street that was open late.

• Steven
  Aug 4, 2021
  Totally gross!

  Building and lobby are old and run down, halls and room smelled awful. Nice receptionist gave me back my money and we did not stay there.

• Annemarie
  Jun 27, 2021
  Dog Friendly? People Friendly?

  This motel needs a serious update. Our assessable room was tiny. Barely enough room to function and with 2 dogs. Yikes! One tiny patch of grass available near a busy street. Staff was friendly so they got one bone.

• Kenneth
  May 1, 2021
  No the best to stay

  No breakfast and no ground floor. Either you have to go up or down to get to your floor. Not good if you have small dog.

• Erica
  Aug 6, 2020
  Only good for it's location

  You get what you pay for, I guess. No place on the property to roam/potty, had to do that at the Best Western next door. Reception people we encountered were not mean but were not inviting in the least. It's about time the owners of this hotel invest in updating it!! We were at the ground level, the room was fine but the front & bathroom doors wouldn't close on their own because the flooring was uneven, so we basically had to muscle the opening/closing, the fixtures/bathroom mirrors are very dated & kind of grimy in spite of them being cleaned regularly, it just felt dirty in general. It was great for it's location because we could walk along Main St. for stuff, but I wouldn't stay here again.

• Cynthia
  Nov 20, 2019
  Everyone Loves A Cat

• Vicky on Oct. 12, 2021
• Cherie on Nov. 21, 2019
• Shirley on Sep. 6, 2019

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Safe Stay: Super 8 by Wyndham Cortez/Mesa Verde Area has enhanced cleaning and safety measures in place, and follows the Count on Us (Wyndham) cleanliness and sanitization policy. Masks and hand sanitizer are provided to guests, and rooms are disinfected between each stay. Social distancing measures are in place, as well as physical barriers between staff and guests. Hotel staff are required to wear masks. This property advises that guests without full COVID-19 vaccination must wear masks.