Tim
Member since June 2022
Reviews (3)
Nice room
Graduate RichmondThe room was clean and spacious and the bed comfortable. The car valets were efficient. Only quibbles: the roof bar was closed for an event, which we had not been warned of in advance, and the ground-floor bar was poorly stocked.
Understaffed
Graduate CharlottesvilleFront desk was surly. Room was ok, but no trash can or ice bucket. Despite phoning, none arrived until I searched and found a housekeeper. Dog could not be left in room. Had to cross busy road to reach green space. No luggage trolley or staff to help with luggage. Valet parking lady overwhelmed and lost our car key. Game room bar closed. Grrrrr! Higher staffing levels needed urgently!
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