Worst customer service ever!

I have never wrote a review on a business in my entire life, especially a negative one. However, after driving 13 hours from Ottawa to Indianapolis and arriving at 2 in the morning, the least I was expecting was a room. Instead, I get a very rude lady that says I don’t have a reservation. I tell her I do, I even have a reservation number. She says “that is none of my business, that reservation number is for you, not me.” I asked her to double check for me and she says there is no reservation under Almir (my name); she did not even check the computer! She did not touch the mouse!! It was offensive, it was rude and it was unacceptable. She had a condescending attitude and she was not willing to help either. I told my girlfriend we should hit the road again, putting our life in danger. Thankfully nothing happened. We drove over 24 hours from Ottawa to Dallas without sleeping. Please, don’t come here. I’m not saying the hotels are bad, but that specific location!? No no no!!

Jul. 09, 2022