Alex

Member since December 2018

Reviews Bone icon(1)

Out $140 for an unbearable 3 hour stay

Candlewood Suites Polaris an IHG Hotel

Not normally inspired to write a bad review but this deserves one. I booked through Bring Fido and all seemed well. Checked in early around 1:45pm and wanted to catch up on some sleep. Our room was in 2nd floor and 3rd and 4th were having renovations done. We we're settled in beds by 3pm when a tremendous amount of banging amd rattling were coming from right above us. We were so tired we slept through it for an hour only to wake up sweating at 4pm. Tried messing with the thermostat for an hour but the temperature control was not accurate or functional. By 5pm with no no covers on and sweating we decided to pack up and leave. The man who worked at the front desk said he would refund us but couldn't since we booked through a third party and we'd need to get it approved through them. I was just informed by BringFido that our refund request was denied by the hotel.
DO NOT WASTE YOUR TIME AND MONEY.

Dec. 28, 2018

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