Our second stay was only okay

Last year, my dog and I had such a stellar stay. However, the second time around was only average. Although the room was clean, the woman at the front desk was not as friendly and professional as she was last year. She accused me of using a cane and changed my room to the second floor when I never requested any change. She alleges that my original room had an issue and I would be charged a $50 surcharge because it was not suited for pets. I booked my reservation via BringFido, so I am perplexed as to why she assumed that I would not have my dog with me. To make matters worse, the woman double billed me. She charged me an additional $20 for my dog which is correct. But, she also billed me in error $50 for the room change which is not reflected on either of my receipts. Taking unauthorized funds is such a violation.
The next day, I spoke with the manager and she clearly and professionally explained everything to me. Yet, she attested that she could not locate the extraneous $50 surcharge. My checkin date was October 11, 2022 and the $50 erroneous surcharge is still pending. My bank already knows about this predicament. Due to the representatives interaction with me, I will not be staying a third time when my dog and I visit Coronado Island, California. It is so disappointing when we had a fantastic time with this company last year. Consistency is crucial for any business to maintain their clientele.

Oct. 14, 2022