Miscommunication

We and our fur baby were very happy with the stay at Holiday Inn. The people were friendly and offered any assistance we could want. BUT, there was a mixup at check in. When we arrived, they were unaware we wanted a pet room! They quickly accommodated that need. Yet, the hotel had billed my credit card for the room price in addition to pre-billing the pet fee. Luckily, I had received a text from my card company telling me that Holiday Inn had already billed my card for both the room and the pet fee.

BringFido had said I would pay the pet fee upon arriving, but since it had already been billed, I had to show the text about having been billed to the person that was taking care of checking me in. It took a little while, but he eventually found the payment record and apologized profusely for attempting to charge me again at check in. Overall, they were very nice, but I am glad I had some proof of advance payment. The gentleman said this was the first he had heard of BringFido. Anyway, it all worked out. I would have rated them 5 bones except for the confusion at check in.

Nov. 30, 2022