Looks can be deceiving

Hotel looks great but when you look closer the details are missed. I was excited to stay here, however we received a dirty room. The whole hotel smells like chlorine (even being away from the pool). The guidelines for pets is wrong on the hotel site. They don’t take more than two pets and you sign a long list of what your dog won’t do. I agree with ‘not leaving in the room alone’ but many other points in their laundry list don’t make sense. It makes me think they had a recent lawsuit since as dog owner, you sign a liability waiver. Which I understand but have never seen that at any hotel.

The room itself has sticky floors and dirty sheets. Given we have dogs, dirty we understand but it says pets aren’t allowed on any furniture but then what was the black hairs on the bed? Remote controls all had duct tape, when we inquired why the front desk said oh that’s how our hotel is, none of them seem to have come with the back of the remote. We tried to talk to the front desk and they were very nice but couldn’t help, stating we are almost full to capacity, so we couldn’t get another room but we also were going to be charged even if we opted to leave.

We had asked but they said it’s non refundable and oddly the desk clerk didn’t seem surprised when we mentioned stained sheets and hair on the bed. Given we paid $169 plus $100 deposit and an $100 incidental fee (which we should get back) I wonder why it’s so expensive to stay there? Unfortunately I would recommend you stay somewhere else. I really wanted to like this place but they didn’t seem to care.

Nov. 27, 2022