Groomer cut chunk of dog’s ear off

Our recent experience is one that all potential customers should be aware of. Our pup was in for his routine groom when the groomer cut a large chunk (about the size of a quarter) off his little ear. We were shocked to learn Treats Unleashed did not have an emergency protocol in place nor did they have means to stop the bleeding on site. Our pup was taken to the emergency vet where we spent several hours until the bleeding was under control. The timing (although never good) could not have been worse. We were leaving that same day on vacation (our pups were coming with). We went ahead with our travels as the expense had already been incurred but lost out on much of what we had paid for (due to the 24/7 medical attention our dog needed the first few days).

After frequenting Treats Unleashed for all of our grooming services for many years, we were appalled to learn they (owner Ian) was only willing to offer a $100 store credit. Their actions are disgraceful! Beware!!

Apr. 04, 2023