Ruth

Member since September 2023

Reviews Bone icon(1)

It didn't live up to the other reviews

Best Western InnSuites Phoenix Hotel & Suites

My room was nice - everything "looked clean" as soon as we came in I went straight to the restroom (long car ride) my two little dogs followed me - like dogs do and immediately I see all 3 of us had black foot prints on the tile. I see that the carpet is wet. I saw several darker spots and because I paid the $50 deposit and bought the insurance when I booked - I shouldn't have worried - but it was the principal - we just walked in and I wasn't going to get blamed. Also, I called ahead and asked questions about the hotel - the guy said they always put the dog owners in the back near the doggy areas - my room wasn't anywhere near any of the doggy spots - my dogs are house trained and let me know when they need to go - the distance we had to walk was really unfair but neither of them had any accidents. Which is tough because they could smell the spots that were already in that room. The place was filled with rowdy, load, fighting, screaming guests. Teens running by windows, people having arguments with their doors open, people on their phones outside of their rooms yelling - with zero interference from anyone in the hotel. It was not very safe at all and being so far from the doggy spots - I actually had to walk extra far to avoid people who were being violent with each other as a precaution.

Dec. 11, 2023

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