DOG OWNERS BEWARE

I am writing this review in hopes that sharing about our experience means nobody else has to experience what we went through.

We visited Neighbors on September 17th for a dog rescue event. There were quite a few dogs there, but one in particular was very aggressive and kept going after other dogs. I watched who I thought were the owners of the dog go over and break it up on an least 3 occasions over the hour or so we were there, and was shocked that the dog still had not been removed from the park. I made a comment to my friend about how aggressive the dog was and I couldn’t believing it was still allowed, and she told me that the guy following the dog around was the OWNER of the dog park, not the dog.

Fast forward about 20-30 minutes and as we are leaving the dog park (dogs on leash) we walk to the patio to buy some treats from one of the vendors and as we get to the top of the stairs the same aggressive attacks my dog. I immediately try to break it up but this dog has my dogs whole face in its mouth and would not let go. I begin screaming and trying to protect my dogs face and neck and try to pull the other dog off of him. It took 2 or 3 people to pull this dog off and as soon as they pulled it off it came after him AGAIN. Once they were able to get control of the dog I started looking over my dogs face and neck to check for wounds. I had been bitten pretty badly on my fingers and was in shock, it all happened so fast. All of a sudden the man who my friend mentioned was the owner came over and asked if we were okay and kept urging me to go inside.
When we did finally go inside they brought over a first aid kit that had ZERO antibacterial or anything to clean wounds. There was liquid bandage and gauze. That’s it.
My friend asked him why that dog had been allowed to stay when we all witnessed its aggression toward other dogs. He said he told the owner she needed to leave, but obviously the dog was still there. When my friend mentioned she had just gotten a membership there and said she wasn’t comfortable coming back if that dog was still allowed he dodged the question and just kept repeating that he told her she needed to leave, but would not say that the dog was not allowed back in the park. Later we saw him walking the owner across the parking lot with her dog and never heard from him or saw him again.
I filled out an incident report with my name, phone number, and a description of what happened, and to my surprise I never heard from anyone at Neighbors following the incident. Not even a call to check up on us to make sure everyone was okay. What is even weirder, is that when I went to look at their Instagram the next day to see if there were any stories posted with the dog who attacked us, I discovered they had blocked my Instagram from their page. But WHY?!

This whole incident could have been avoided had that dog been removed from the dog park as soon as it showed aggression towards other dogs. Never the less, showing it THREE times. Part of paying to go to a dog park is paying for their employees to monitor these types of situations and do their best to keep your dog safe. Neighbors failed to do that on all fronts and instead of owning it, blocked us on social media and acted as if it never happened. If you read any other negative reviews you’ll notice it’s a pattern. Multiple people have complained about their employees not paying attention and instead of taking it as constructive criticism, the responses to the reviews are condescending and try to put blame back on the dog owner. This place is more worried about how they are perceived in reviews and online than they are on improving their business and addressing the safety issues they continually have.
Learn from our horrific incident and STAY FAR FAR AWAY FROM HERE!

Oct. 16, 2023