Terrible Service, BEWARE!

I'd like to share our experiance with Best Friends Pet Hotel Walt Disney World. So here's the thing... We loved the location, the people that Greeted us and Gary our pup were great. We arrived Friday late night and picked him up on Sunday 6pm. During Gary's stay, they'd call me to let me know he had diarrhea, was it ok to give him some pumpkin. It was Gary's first time staying away from us so they said it was normal. I loved the communication BUT somewhere something went way wrong... Sunday came around and Gary comes out super excited to see us. As soon as we went outside of the building, I realized he had poop ALL over him. Poop that was stuck on his butt, his paws, his tail, his chest, I mean it was everywhere and oh so disgusting. We had to wipe him down with wipes to take off the pieces of poop he had all over. Drove with him 3 hours smelling like poop and bathed him the minute we got home at around 10pm, not to mention a whooping $200+ dollar visit with extra $12 dollars a day to have someone play with him. We brought Gary clean Friday and they gave us our pup FULL OF POOP! So, this means that the entire time they were communicating with me, my pup WAS COVERED IN FECES, WHAT! . How did this go so wrong? Well, they LEAVE YOUR PUPS IN CAGE THATS HOW!!!! When I called the facility days later all I got was an apology, HA! I will make sure that everyone hears my story. To be totally honest with y'all, I wasn't sure about leaving him in these boarding places. I was worried and anxious about the entire thing. Lastly, Gary has been acting weird after we picked him up, like if he's scared. He puts his head down and looks up with his eyes only. Our happy pup never did that before. Like what happened here?!? Be cautious, if you experienced similar make sure to notify the facility and the animal services too. It's important to advocate for our animals.

Oct. 19, 2023