Humiliating experience

Humiliating experience.

Visited today with my family - husband, two kids, grandparents. We have been coming here for 5 years now and I was honestly shocked at how poorly we were treated after our prior relatively positive experiences.

What happened: tried to buy some bakery goods using Zelle, got the green check in the app with the cashier standing next to me, the payment showed as completed and accepted on my end with a confirmation number, yet she kept saying that she could not let me have my goods until she saw it as received in HER bank - despite her witnessing the green check and seeing the status reflected as delivered and a confirmation number in my app, because she was watching me send it. At that point I was in a catch 22 - I had already sent the money and could not leave without my goods because I couldn't take my money back, and she was not letting me have what I paid for. So, I was forced to stand, being advised to call my bank, when my bank was clearly not the problem, while she went back to help other customers. After about 20 minutes she showed up again and finally gave me the stuff I paid for, saying the money just came through.

I feel so humiliated that I will never ever bring my family again. If you, as a business, have made the decision to take Zelle as a payment method, and you have witnessed a customer paying you on their phone with the green check showing and a confirmation number, that should be sufficient. The fact you have delays, which are clearly on your end, should not mean that you humiliate your customers by refusing to give them what they paid for.

And mind you, I was actually one of their "paying customers" because we were foolish enough to also pay $70 for two apple picking bags at the beginning of our visit, as we do every time we go there. We saw multiple other guests getting out of their cars carrying empty USED Stuart's Farm bags with them and they headed directly to the field to fill those up - I guess the general understating is that if you pay for a bag once you could use it all season, because that is what everyone else seems to be doing. So, way to go Stuart's Farm - you just lost one of your loyal paying customers, I hope you enjoy the others who come without paying for what they pick.

I hope this is a lesson learned not just for me, but for any other reasonable person. Please take your kids and money elsewhere.

Oct. 28, 2023