Initial encounter failure

I drove all the way from North Carolina to have a gathering with family and the waitress was rude. In my professional experience, training would be advise for some, but she needs to be FIRED!!!!!

She was disrespectful, and made our group feel displaced and unwanted. We proved to her our reservations was at a certain time and she dismissed it. She insisted we get up and move to the back of the restaurant and sit at tables that were already clean and could be moved for another group of people.

Although we were trying to reason with her that there must be a mistake, she never bothered to get a manger when we asked her could we speak to one. Instead, she got a fit and said she don't want to deal with it and will get us another server.

Our group was ready to leave because her behavior was embarrassing and drawing unwarranted attention to our group.

After worshiping the Lord and coming to this establishment was definitely a test of the devil.

Thankfully, we were served by Dawn, whom we all felt she embodied EXCEPTIONAL Customer service. It's so unfortunate our initial encounter left a bad taste for us about this establishment and we will not return nor recommend to others. Dawn, was the savior for us to not exploit more of the unwarranted actions that [our first waitress] displayed.

Nov. 12, 2023