Refused Service!

My family and I stay here on the island a few times a year. We have our usual restaurants that we go to, but decided to venture out and try something new, and I’m very sorry that we did. We have a small, very well behaved pup with us this visit. This evening we called ahead to see if we had to make a reservation and also to ask if they were dog friendly. The woman said they did not take reservations and yes they accept dogs in the outside seating area. Also, before calling to make sure that they were dog friendly, I checked on here. Once there, in the outside area there was only one family dinning and four empty tables. A waitress waiting on the other dinners was walking back inside and we quickly asked her if we could have a seat and she said sure. A gentleman, I’m assuming the manager, then explains to us that they do NOT allow dogs, and that he could not let us eat there with our pup. We informed him that we called ahead and that his staff member assured us that dogs are allowed. He simply brushed it off and said he would be sure to address it with his staff. I even showed him where his restaurant is posted as dog friendly and he knew nothing about it. It is evident that there is little to no communication nor consistency at this establishment. I could not believe that they would turn away business on weekend when it was clear that they were not busy. This expirence was not only embarrassing for our family to be refused service, but incredibly frustrating. We will NEVER return to this poor excuse of a restaurant pup or no pup.

Apr. 15, 2019