Fair

Stayed for 5 nights but reservation was for 4 nights with a second reservation for one night as it was cheaper to modify it this way. Room was great, pool area nice but in need of maintenance on pathways/pool tiles. Front desk staff unfriendly at check in and despite assuring us they have us in room until Thursday, we arrived Wednesday afternoon after our outing to find we were locked out of our room in 90 degree heat with our senior dog in tow. This was after it took the same front desk person 10 min to locate our second reservation despite me showing a confirmation number and confirmation of payment. If you are going to have a hard time at your job at least do it with a smile on your face. The other staff we encountered from housekeeping to pool staff to gift shop staff were all excellent. Unsure if we’d ever stay again as there are many other good places out there, and the fact that the overall property is a bit worn around the edges coupled with the snafus with checking in and then being locked out, kind of left a sour taste in our mouth.

Oct. 02, 2019