Bad service

This hotel was super dog friendly and ideal location. They had a designated area for dogs to potty and hardwood floors in pet rooms. Despite the good there were a few things that made this experience bad. I called to make a reservation and staff told me that even if I make a reservation dog rooms were on first come basis. Meaning even if I have a reservation if some one showed up before me then they would get the room. I had to wait until I made it the the hotel to book. At check in staff member asked for card to put a 75$ hold which was fine but then would not take my bank card I booked with because it did not have a chip on it. I then had to load money onto my cash app card to put the deposit down. Then he swiped the card instead of using the chip so I just didn’t understand why he couldn’t just swipe my bank card. I checked in finished my work then went for dinner. When I returned I pulled sheet back and notice hair in the bed. Not just 1 strand but a couple. I also noticed leftover toiletries item from the previous guest I’m assuming. With it being 1 am and being on the road all day I decided I will deal with it in the morning. I called the next day to let front desk know that I did not feel my room had been cleaned properly and asked for a new set of towels and sheets. The staff member then told me that they were not able to change the sheets until I checked out due to COVID. I then informed her of all the problems I had with the room and she continued to tell me they couldn’t change it and that I should have mentioned it when I checked in at 8:45 the night before. After going back and forth she finally asked the housekeeping manager to take care of the room which they did. If you are ok not being in a clean environment then maybe this is a great place for you. Just wished customer service was better and rooms were cleaned.

Jun. 17, 2020