Nice rooms, horrible customer service

The rooms were the lone bright spot for this La Quinta. We booked a cross country trip with our 2 dogs 5 months in advance. Upon arrival our 2 rooms were on opposite ends of the hotel despite requests otherwise. The receptionist at check-in acted disengaged and preferred to talk on her cell phone instead of helping customers. While away at a park the next day we received a call at 4pm saying our dog had been barking all day and we needed to come get him immediately. We returned as soon as possible to hear no noise except a maintenance worker trying to repair an ice machine directly outside of our room, which would upset most any dog to hear the repeated banging.

My wife went to speak to the receptionist about the possibility of a dog down the hall barking instead of ours to which the receptionist yelled at her "what do you expect me to do? You're just mad we called about your dog" and proceeded to wave her hands in her face and threaten to have us removed. She then accused us of ignoring their calls all morning despite having just come in to work that afternoon. We immediately felt extremely uncomfortable and went to pack our things.

While upstairs we could hear the receptionist on the phone talking about how she'd given us a fake name and trash talking us. We felt so uncomfortable we literally left to drive back to Florida after being up all day, which was not our plan at all. Horrible experience, which is very unfortunate as we usually have very good experiences with La Quinta's. I also watched them turn away a couple with a dog when it was very evident that space was available. I would never trust my animals at that place again.

Oct. 11, 2022