DO NOT STAY HERE

The staff was terrible, and very unhelpful. They run their business on lies and false marketing. I brought my dog who is 48 pounds (we only chose the Heavenly inn for the $35 pet fee). I check in and the woman asks me my dog’s weight, I say it was 48 and she charges me $50 on top of a $150 deposit. I question the charge and she hands me a piece of paper that says all dogs 11-49 pound are $35 and dogs over 50 pounds are $50…. She scratches out the 49 and changes it 45, and said that’s the policy!!! (Will post the photo evidence on Yelp)..

This is so BEYOND upsetting and both of the front desk women couldn’t come up with a definite answer to why they charged me extra. They kept blaming bringfido and kept throwing names out like, “I tried to email bringfido to let them know.” Yeah…. Right. “I emailed Brandon, the booking agent.” Like who is that?! Can’t you just follow through on what you’re advertising?!

The next morning I asked when I could expect the deposit back and she said, “around 2:00 pm and 3-5 business days.” WHAT THE??? Stay away. Stay far far away.

TLDR: Don’t stay here, they are false advertising scam artists. The price might seem appealing but due to the terrible staff and hidden fees, I would never stay here or recommend it to any one who has a dog.

Jun. 19, 2021