Take your fur babies elsewhere!

It was our first time here and when I called to schedule, I had a wonderful conversation with Bryan, he definitely made me feel at ease for which I am grateful, since we are new to the area. Our 7 year old lab was here for less than a total of 30 hours - when I picked him up and got into the car, all I could smell was dog pee. Our boy has not had an accident since he was 6 months old- he can hold it for a ridiculously long time, so really, there is no excuse. Being a reasonable person, I called today and mentioned I had some concerns regarding our dog’s stay and would definitely like to give some constructive feedback because of how truly disappointed I was. I was extremely polite and the nice woman who answered the phone was sweet and apologetic and said she wanted me to talk to a manager. She said she would brief him on the situation so I would not have to repeat it and get him in the phone. Jessie answers the phone “how can I help you” so I politely explain the whole thing over again and my concerns regarding his bed was soaked when I picked him up and he had a very strong pee odor radiating off him. I explained I just wanted to give this constructive feedback as opposed to just leaving a negative review and not giving them an opportunity to hear it from me and maybe institute some changes within their business. Well, let’s just say Jessie then proceeded to lecture me that it is not their fault if my dog rolls around outside in pee and that dogs don’t always “smell fresh” when they are picked up, he said next time I should pay extra for a bath to be done before I pick him up. I then explained to Jessie that we are a military family, and I have had to board our dog numerous places from upscale boarding places all the way to wonderful people who have watched him in their home, and while he does not always come home smelling “fresh”, he has never once smelled of urine before, and that I was just reaching out as a courtesy. I literally paid $140 for my dog to be there for less than 30 hours total; I do not have a warm fuzzy that he was well taken care of. Take your babies elsewhere! Picture of our boy just because I don’t want to end this on a bad note 💕🐶

Aug. 13, 2021