Neglect resulting in death - DO NOT USE THEM!!!

The staff at this location on Woodruff road in Greenville, SC killed my 2 year old dachshund Penelope in May 2021. They neglected my two dogs that were in an upgraded private suite for 8 days. When they noticed diarrhea in the room, they separated them for 24 hours to see which one was sick. They took my boy Archie to banfield as they identified it has him that was not feeling well. He got meds and went back to boarding. Seemed like no problem until I got a call the following day that said ‘Oh it wasn’t Archie that was sick, it’s Penelope and we are taking her to the emergency vet’.

By the time she got there she was so severely dehydrated she died. Petsmart’s settlement company that investigated the case said that she was eating and drinking and playing fine up until they took her in, and that Upstate Emergency vet must have written down all incorrect information at intake AND that the staff gave me incorrect information over the phone. LIES to cover what they did. They neglected and killed my baby girl.

Sep. 04, 2021