Nonexistent customer service

Let me start by saying that the pub was great! And the room itself was adequate. But there was zero human interaction. When we checked in shortly after 3, our keys were in an envelope on the office door (along with those of 2 other guests who were also checking in that day). The note on the envelope included our room number and Wi-Fi password. In the room, we discovered the TV was not getting a signal - we attempted to trouble shoot but no luck. We tried to call the office from the house phone in the room - which also did not work. So I called the main number and left a message - no one ever called back. No staff checked in at anytime to see how we were enjoying our stay.

Not only that, we found a previous guest’s socks at the foot of the bed! There was a little electric fireplace - but that didn’t work either because there was no place to plug it in. So why even have it in the room? There was no Kleenex, no extra roll of toilet paper, no extra blanket -and no one available to ask, if you needed anything. No daily housekeeping either.

There were tourist brochures in the room - all for attractions that were not even open during our stay!
Outside at the end of the building, there was a large pile of junk - broken furniture etc. Really doesn’t make a good impression at all. In the driveway, there was a cute little bridge over a pretty brook - but the pavement on each side was severely crumbling away. There was also a little footbridge leading to the pub which was only partially lit - dangerous at night - we had to use the flashlight on our phone to see our way. The location is nice but attention to detail in the room decor and customer service overall is sorely lacking.

Apr. 07, 2022