Poor Customer Service

I stayed at this property for 10 years annually for work. I loved it there so much. Until this year... I left two clothing items on accident. One of the two items I had only worn once. When I realized it, I called and found out they had "located the items" so I emailed them a shipping label. That was two weeks ago today. They won't answer my calls or emails now due to trying to follow up with them (probably 10 times). No clothes, no answers, just literally could not care less about my situation. I am back to the drawing board on where I will stay. Stay there if you want, just don't dare forget anything!!!!! I hate that I needed to leave this review.

Sep. 30, 2019