Didn't clean the room

When I made the reservation I called the hotel to see if it was there policy to clean the room every day. They said they do not clean the rooms until checkout. My 81 year old husband frequently wets the bed, so I asked if they would make an exception. The hotel said a note has been added to the reservation. On check in I asked again and was told the room would be cleaned each day. Well this hotel has no integrity. They were telling a lie. The room didn't get cleaned. They failed to live up to there commitment.

Aug. 30, 2021