Miscommunication

When I got to the hotel at 10:30pm the front desk person was emptying trash outside & told me he’d be right in. 10 min later he was checking me in to the 4th floor, unaware that I had a dog. He was angry that I didn’t call after I made my reservation on this app to verify I was getting a pet friendly room. After which he charged me another $20 for my dog. Very clean nice room after a 30 min angrier check in process.

Jul. 16, 2020